The order volumes on the website are continuing to expand at an unprecedented rate, and the order cycles within our existing capacity are now full until after Easter, with too many unqualified orders being submitted to the detriment of our existing customers, and to elders and those most vulnerable in our communities who are housebound and really need our service.
We have therefore decided to suspend all future orders to give us the opportunity to look at our warehouse operations, have discussions with our supply chain, review our delivery capacity, and talk to the website developers to see if it is possible to increase the volume of orders we can accept whilst doing our best to ensure that those most in need can receive the food to allow them to best protect themselves for the good of everyone.
All orders already placed will be delivered
Everyone is working flat out to get orders out this week, so we will not be answering phones or responding to emails.
Thank you for your tolerance and understanding, and stay at home as much as you can and keep safe.
*These are very unusual and challenging times for us all, but it does mean that whilst the order cycle will run to Tuesday, we may stop ordering in advance of the normal time. Please place orders as early in the cycle as you can!*