FAQs

Christmas and New Year 2018

All Christmas orders will be delivered  on Friday 21st and Saturday 22nd December unless demand requires us to also add an additional delivery day on Sunday 23rd.  We will let you know when your delivery can be expected.

The warehouse will then be closed for a week with no deliveries between 24th December and 31st December 2018.  The warehouse will open again on 1st January 2019 to place orders with our suppliers and there will be a reduced delivery on 3rd/4th January, back to normal working for deliveries on 10th/11th January 2019

How do I order?

Place your order via this web site. Just before confirming your order there is a box to add any comments/ instructions regarding your order. However if you have any questions please contact us.

You can place an order 24 hours a day up until 9:00 am on Tuesday morning, for delivery on Thursday or Friday of that week. Orders received after the deadline will be carried over for delivery in the following week.

There is no official minimum order, although to be economic orders need to be around £25 or above. However if you just want to give us a try, you are more than welcome to start with a smaller order.

How do I pay?

Payment must be made via our secure online payment partner, Sagepay.

We are able to make special arrangements for those without internet connection or knowledge about how to use technology on a case-by-case basis. We are a compassionate social enterprise and we see supporting people in our communities as a priority, so would not want to exclude anyone from our service.  Just contact us and we will ask Roger to get in touch.

Delivery – How does it work

We recommend that you enter your delivery postcode on the front page of our web site to check that we can deliver to you, but we currently deliver to all BA, BS and TA postcodes.  When you order for the first time, you will be assigned to a delivery route and we will contact you to arrange a convenient delivery time. From then on we can deliver your order on the same day each week as you require, unless arranged differently.

We currently deliver on a Thursday for Bristol and South Gloucester, Bath and north eastern Somerset including Frome, Bruton and the Wiltshire border, and Yeovil and South Somerset along the A303.

The following areas are currently delivered to on Friday:

Street, Taunton, Wellington, Minehead, Exmoor, Williton and Bridgwater
The Cheddar Valley, Burnham, Weston S Mare and the Polden Hills

How much is delivery?

The delivery charge is just £3.00. This compares very favourably other delivery schemes. We can deliver when you are not at home – when you get to ‘checkout’ just leave instructions as to where we should leave your insulated box(es) if you aren’t in.

What do I do with the packaging?

Your order will most often come in a sealed, insulated box. This helps to keep food cool if you are not at home to receive your order (we will include ice-packs where necessary – we also really appreciate the return of these). The driver needs to leave the box in a cool place and hidden from view. The box can be used many times, so if you are able to unpack at the time of delivery, we will take it away again. Otherwise, we will collect empty boxes we next deliver to you, or at any time you request, free of charge.

We try to minimise our use of plastic packaging – where we do use it, we have thought about it carefully. For example, we know that salad leaves and spinach wilt if they are put in the paper bags that we use for most of our other vegetables.  You may return any packaging to us, but we are particularly keen for egg boxes to be returned and also empty milk cartons.

If you could just rinse your milk cartons is warm water before returning, we will sterilise them, fill them with water and freeze them so they can be used to keep your next order cool during the delivery process.

How do I order unpasteurised milk & cream?

To comply with current legislation, you must actually buy (order and pay for) these products directly from the producer. However, we can still deliver your unpasteurised milk and cream on behalf of the producer, alongside your Somerset Local Food order.

We need you to notify us of the number of each item you will be buying so that we know how many to deliver. You do this by selecting a delivery of these products via our web site, as you would any other item. Once you have checked out and paid for your food order, you will be prompted to access the producer’s web site where you can order and pay for your unpasteurised milk & cream. Note that we are not able to deliver unpasteurised milk/cream unless delivery has already been booked via the Somerset Local Food website.

Food Safety Policy

We aim to be an example of best practice to our local food community. We have implemented a robust food safety system based on the Codex 7 Principals of HACCP, along with ISO standards 22000 and 22002, and we follow all safe methods outlined within the standards.